Senior Member. Resolving selling problems. I sell thousands of digital items per week and never has a buyer opened any ebay return/case after open a paypal dispute. The second that you complain about an eBay seller who’s taken money but hasn’t delivered the goods, an investigation team gets in gear. See Legacy eBay Dispute System for more information. Your buyer will open up a "Item not as described" case and you will pay for the return then refund them in full when the item is delivered back to you. How PayPal WorksWhat you can do with a personal account; Pay OnlineOnline payments without borders; Transfer & Collect MoneySend money to your friends or start collecting money; Get the PayPal AppManage your account on your mobile; Pay with CreditAdd a credit limit to your PayPal account; Search for DealsPay with PayPal and save money 2. The dispute process for other international eBay sites vary. You don't have any choice but refund them. The dispute process for eBay's buyer protection program claims to protect buyers' investments, but decisions about whether or not to reimburse the buyer by reversing funds sent to the seller are made on a case-by-case basis according to fairly general criteria. INADs are costly and should be avoided. Ebay Dispute/Return Query. Walmart told marketplace sellers they can now initiate disputes for returns directly from the Payments dashboard in Seller Center instead of relying on the Seller Help dispute process. How to return an item. eBay buyer filed Not as Described dispute, then sent an incomplete return I've just recently started using ebay and I sold a set of Harmon Kardon Soundsticks . The address for return was in New York, USA. 30 days after purchasing the buyer filed a dispute and claimed that I "intentionally" sent him broken pieces, which of course I did not do. Some sellers use a restocking fee to account for the inconvenience of a return. The unique identifier of the payment dispute is passed in as a path parameter, and unique identifiers for payment disputes can be retrieved with the getPaymentDisputeSummaries method. The ebay rep agreed with me and they put the case on hold for 10 days for the buyer to return the item, and although the status of the case didn't change in the resolution centre, they treated it as a change of mind return as we have a 14day return policy for such purchases. Appeal eBay's decision about a return or missing item for buyers. If an item is purchased on an eBay site using PayPal as the payment method, there is a possibility that the item will be covered by the PayPal Buyer Protection policy. We always encourage our members to communicate with each other when there's a problem with a transaction. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. However a buyer can open a paypal claim at the same time as the ebay case/return. The buyer has requested a return from their Purchase history in My eBay. In limited instances, eBay may ban a member due to the sheer number of open disputes. “You’ll […] The revision field in the request payload is required, and the returnAddress field should be supplied if the seller is expecting the buyer to return the item. This wikiHow teaches you how to close an open case against a buyer on eBay. The seller refused to accept a return, so I opened a dispute with eBay which sent a free return label and a call link. Use TAB key to navigate results. Likewise, a buyer may request eBay to aid in their return request. Appealing a decision in My eBay. What to do when a buyer doesn't pay. How eBay Buyer Protection works. The item number, seller, even the link in the "won" section of "My ebay" page disappeared. Ebay insists that each dispute is investigated before refunds are issued. Ebay selling dispute. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. Resolving buying problems. The Resolution Center is where you can go to file a formal complaint when you run into trouble with a transaction. Ebay return case closed because I opened a PP dispute I had a rather large case opened last week on eBay and it's been taking a long time to find resolution. You’ll be issued a packing slip and shipping label. The package was posted to me in Australia from a Post Office Box in NSW. Select your reason. Report a problem with a buyer. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Cancelling a transaction. If no resolution is possible, you can report the problem with the buyer to eBay. Ebay insists that each dispute is investigated before refunds are issued a formal when. 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