Thank goodness the buyer didn't open a case. If Post office says it was delivered and it was the address on the order. Currently dealing with a Seller for an $11 item who is supplying a fake shipping #. Selling internationally is a great way to grow your business, and it's easy to get started. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. In the email you received telling you the buyer's issue, select See request details. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. They say it was delivered. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. All my packages are delivered there, not to my mailbox since the mailbox only fits letters. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. I have since made a claim with eBay as I didn't receive the item. It is not uncommon for a carrier to mark packages as ‘delivered’ and then deliver it a day or two later. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Reply. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. Posted by u/[deleted] 4 years ago. I printed the label through PayPal so it was the address they had on file. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Should I call eBay and speak with someone? USPS has no answer for package location and says delivery back to sender may not ever be scanned. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. Amazing, but if you look at Ebay policy. Last Edited 05:26:27 PM. PurseForum . $50 item. Forums Shopping Resources eBay Forum. Gemma. Here are three of the most common eBay scams for eBay buyers. If something gets lost in transit, you need to contact your insurance provider. However, I … I'm really disappointed in royal mail. I am surprised that this is the stance of PayPal. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. If buyer says not in rental office or any other similar place, I would have no choice but to refund. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. MAV-DAK 2015-01-12 03:22:33 UTC #6. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. I still don't know where you are marking things as delivered. Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. corgi_gal 2015-01-12 03:20:43 UTC #5. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. You are responsible for getting the item to your customer, or refunding the buyer’s money. There is a handful of positive buyer feedback stating "Rubbish buyer,only want to cheat money,do not sell this man anything" so this definitely isn't their first rodeo at this. Defects must be avoided like the plague. The parcel was definitely not delivered to mine as I was out and they normally leave a card. But actually the USPS claim I filed for the package covered me. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Finding items with Guaranteed Delivery. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. Remember that if an offer looks too good to be true, it probably is. They are like negative feedback that only ebay can see, behind the scenes. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. Delivered but Buyer says Not Received: Scam or USPS Mistake? Options. An item can also be considered ‘essential’ if it’s obvious from the circumstances. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. Amazon holds the position that only a signature is proof of delivery. What should I do from here? He opened a case with eBay. For example, a wedding cake that was ordered for the day of a wedding. Archived. November 25, … eBay is the world's online marketplace - but it's also a mecca for scammers. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. all u have to do is the response that u did . 12. Never had this problem before and have been using ebay years. If you have proof of delivery then no, you don't refund the buyer because RM would not compensate you. Not ebay! Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Tracking Number uploaded indicates item was delivered. Aug 6, 2015 5:25:22 PM. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Semi-regular occurrence for me decided to see what y'all would do. The problem is, Royal Mail’s tracking does not … Always remember if you sell, try a claim with the co. used for shipping. I just don't know what my options are to handle this buyer. The tracking number provided indicates the item I purchased from you was delivered to my address. Dismiss Notice; Our PurseForum community is made possible by displaying online advertisements to our … I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it … Thank you! When the buyer pays for something he or she should receive it- … FedEx tracking says buyer SIGNED for item but buyer DID NOT and s/he GOT NO PACKAGE. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. I received a message not from the customer themselves, but from Amazon Customer … Tracking just states delivered, but does not say where it was delivered. This does not mean that you have to issue a refund. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. eBay buyer scams: 4 frauds sellers need to watch out for . tracking shows only the name of suburb not the address. I have been on ebay for 12 years and have NEVER marked an item as delivered. No manager has been in touch. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. FedEx sends a Australia Post eParcel and BUYRER have to sign for if/when s/he gest it. Amazon scam: Customer just says they didn’t get it and they get a refund. Buyer said package not received, but USPS shows delivered. You will not win an A-Z. Non-delivery scam. Next time, send a friendly message first. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. Buyer says "Item not received" My tracking info says "Delivered". It's free and quick to sign up, so join the discussion right now! Delivered but Buyer says Not Received: Scam or USPS Mistake? Simply add international postage and your listings will become available to millions of eBay buyers worldwide. yes. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Bingo free item. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Tell them to check with their front desk. Buyer messages me the following: " Hi, I hope you are doing well. What to do when a buyer opens an item not received request. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Provide the evidence to the buyer if you haven't already done so. Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th. Sign up to become a TPF member, and most of the ads you see will disappear. It could have been delivered to the wrong address or tossed in a dumpster for all we know. Tell them that you need the case so that eBay … Buyer said package not received, but USPS shows delivered. PROBLEM: FefEx, Pitney Bowes and eBay marks item as delivered on buyer's "my eBay". I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. If the item doesn’t arrive by the delivery date, we’ll make it right. I have run into many scams on ebay, both as a Buyer and as a Seller. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. You need to either find the package, get proof it was delivered to the buyer, or else the buyer will get a refund either by you or through a claim. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Asking ebay to step in is always a last resort. If possible, we recommend trying to collect your package from the original address. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Am I protected? Once this happens eBay marks the package as delivered. This is a major bad deal to sellers. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. tracking shows item delivered but we have never received the item. 19,418 Views Message 8 of 37 1 Helpful Reply. Close. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Reimbursement through PayPal so it was delivered but i did n't get their package however... 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